Welcome to ROOKIE Store (“We”). These Terms of Conditions (“Terms”) govern your access to and use of our website including the purchase of Products or services, providing information between you and us. We encourage you to study these Terms carefully before using the website at all times. By accessing and using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Our Services

We are a platform offering a service to list Products for sale. Some Products and listings provided on the platform will be specific items regulated by law, such as Airsoft replicas and related equipment. This includes but is not limited to general merchandise such as toys, clothing, apparel, and outdoor sports goods.

Definitions  

"User" means any individual or juristic person registering to use the platform, applicable to personal and business Users.

“Affiliate Program" means any Users who participate in the Affiliate program with us.

Airsoft replicas and related equipment. This includes but is not limited to general merchandise such as toys, clothing, apparel, and outdoor sports goods.

“Reward Program" means granting benefits based on the User's level. Membership levels are determined by the number of orders and the total order value of the User and divided into four levels: Bronze, Silver, Gold, and Platinum.

"Products” means any Product that We offer for sale on the platform, including, but not limited to, imitation firearms, BB guns or Airsoft Guns, and related equipment, toys, clothing, apparel, and outdoor sports goods.

“Purchase Order” means an order placed through the platform or any other channels, including, but not limited to, Line Official, email, or any other channel that We allow.

"Force Majeure" means any event beyond our control that prevents us from delivering Products on the specified date, time, and/or location in the User's order or from fulfilling the Terms. This includes events that could impact Product delivery to Users, even if We have taken due care, such as fires, floods, earthquakes, epidemics, accidents, legal changes affecting sales or services, and government or regulatory orders that We are obliged to follow.

Accounts

If you create an account on the website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you sign in and use the services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized use of your account or other security breaches. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if We determine that you have violated any provision of this Terms or that your conduct or content would tend to damage our reputation and goodwill. If We delete your account for the foregoing reasons, you may not re-register for our services. We may block your email and Internet protocol addresses to prevent further registration.

For Business User, the User warrants that the registration of their account is done:

1. within the entity's registered purpose with the Department of Business Development, Ministry of Commerce;

2. with acknowledgment and authorization by the entity's authorized directors; 

3. in a manner that is legally binding and enforceable upon the company and

4. with the information and documents are correct and legal, including the corporate registration certificate, a copy of the identification card of the authorized person, a copy of the bank account details/payment information, and a copy of the value-added tax registration (if any).

Affiliate Program

In the event that you share an Affiliate link (text, file URLs, and HTML or JavaScript code) and are able to sell our Products, We will pay a commission based on the rates and conditions We have set or as otherwise agreed upon in writing between you and us, depending on the case.

How to apply for an Affiliate Program

1. Fill in the information correctly and completely, including general, personal, and banking information. Participants in the program must be at least 18 years old. If under 18 years of age, consent from a parent or guardian is required.

2. Upload documents, such as a copy of the identification card, a copy of the bank account, etc.

3. Users must agree to and accept the Terms, Privacy Notice, as well as any other policies or conditions that We set

Membership Levels and Reward Program

Terms of Reward Program

1. User eligible to receive benefits from the Reward Program must be registered through our platform.

2. You will receive benefits according to the specified membership level, depending on the amount of your orders. Points are only counted when an order is completed. The criteria for calculating points will be based on the net payment amount from the regular price of the Products after deducting any discount coupons. Shipping costs will not be included in this calculation. Any fractional points remaining after calculation will not be added to other payments and cannot be converted into accumulated points.

3. We reserve the right to change the Terms without prior notice.

Membership Levels

Reward Program

Remark:

1. For every 30 Baht spent on a Purchase Order, you will receive accumulated points according to the Reward Program table above.

2. Membership levels are valid for one calendar year, and in the following year, they will decrease by one level, for example, from Platinum to Gold.

3. The points Users receive are valid for one year from the date the points are awarded.

Purchase Orders

To place a Purchase Order, you must first register a User account and accept our Terms. Specifically, for orders of airsoft replicas and related equipment, only Users at least 18 years old may place orders due to legal restrictions.

We reserve the right to change Product prices at any time. We also reserve the right to refuse any of your orders with us. We may limit or cancel quantities purchased per person or per order at our sole discretion.

These restrictions may include orders placed by the same account and/or orders that use the same billing and/or shipping address. In the event that We make changes to or cancel an order, We will attempt to notify you by contacting you via LINE, email, and/or the billing address or phone number provided at the time the order was made.

Payment

Users can choose to pay for Products through the following methods that We have provided:

• Credit/Debit Card
• PayPlus – K Plus
• Thai QR Code Payment
• Alipay
• WeChat
• Payment through any other channels that We specify

Once you have made the payment through the channels We have specified, the order process will be immediately considered complete. If you do not proceed with the payment within the specified period, the system will automatically cancel your order, and you will not be able to make a payment for that order. If you wish to place a new order, you will need to select the Products you want to order again.

Refund Policy

Once you have paid for the Products, you will not be able to cancel the order under any circumstances. We reserve the right not to refund for any Products that have been paid for, except in cases where you receive the Products, and they are defective or the order is incomplete. We may consider sending a replacement Product or refunding you within 14 business days or as per our Terms, at our sole discretion.

Product Delivery

ROOKIE Store offers two types of delivery services: Express Delivery for Bangkok and Metropolitan and Standard Delivery for all areas.

1. Sameday Delivery - Express Delivery

Service Provider: Lalamove Delivery

Area: Bangkok and Metropolitan

Product Size and Weight: Not exceeding 20 kilograms and dimensions not exceeding 50+50+50 cm.

Service Hours: 10:00 AM – 5:00 PM or according to the company's business hours

Delivery Time: Depends on the recipient's distance, typically takes 2-3 hours after the company receives the order

Delivery Fee: Actual shipping costs charged by the shipping company, calculated automatically when the customer chooses the shipping option

Remark: Service days and hours may change according to holidays or the courier company's business hours. We reserve the right to change without prior notice.

2. Standard Delivery - Regular Shipping

Service Providers: Flash Express, Kerry Express Delivery

Area: Nationwide or as per each shipping company's terms

Product Size and Weight: As per each shipping company's terms

Delivery Time: Depends on the area, typically takes

1-2 days for Bangkok and Metropolitan

2-3 days for other provinces

3-4 days for remote areas

Delivery Fee: Actual shipping costs charged by the shipping company, calculated automatically when the customer chooses the shipping option

Remark: For remote or tourist areas, the courier will charge an additional delivery fee according to the conditions set by the courier company.

Product Warranty

We have two types of Product warranty as follows:

1. If the Product is warranted by the manufacturer or distributor, the Product warranty will be in accordance with the manufacturer's or distributor's terms only or

2. If the Product is not warranted by the manufacturer or distributor, We will provide a warranty for 14 days under the following conditions:

• If the Product has issues within 14 days from the receive date, the damage must be due to the Product's defects. The Product must not be broken, cracked, chipped, or bent, and the color must not be peeling and
• If the Product is damaged/defective, customers must send the Product back to us for inspection. The box and accessories must be complete. We will inspect within 7-14 business days after  We receive the Product back from the customer.
• If there is a problem with the Product within 14 days, the Product must be returned to us within 14 days after the customer receives the Product; otherwise, We will consider it beyond the 14-day warranty period.
• The Product warranty does not cover freebies.
• Customers are required to record a video while unboxing the parcel and checking the Product every time. If there is no video to confirm the case of damaged or incomplete Products, our decision is final. We reserve the right to change the Terms without prior notice.
• The Product and packaging must be in their original condition. If the Product or packaging is damaged, We reserve the right to refuse returns, exchanges, or claims in all cases.

Product Warranty Exclusions

1. Misuse or not following the instructions or manual provided by us.

2. Incorrect or potentially illegal use.

3. Modifications or alterations to the Product.

4. Failure to inform us of Product issues upon receipt or lack of evidence regarding the Product's problems, for which We will not be responsible in all cases.

5. If the Product defects are due to the User or purchaser making modifications themselves and not informing us of the issues beforehand, We will not be responsible in all cases, assuming that the User or purchaser has modified or altered the Product and decided to solve the problem on their own.

Airsoft Replica Products

The airsoft replica Products We sell can potentially cause harm to life, body, and property and are also regulated by law; We have set specific conditions and guidelines as follows:

Compliance with Law: You agree and accept that upon purchasing such Products, you will not use or act with the airsoft replicas or related equipment in any way that violates laws or regulations related to public order or the moral standards of society, both currently and in the future.

User Age: Airsoft replica Products are suitable for 18 years and above. If you are under 18 years old and have not reached legal age, consent from a guardian is required for the purchase. If you are not of the age We specify, We refuse all liabilities.

Prohibitions on Use: If an additional laser sight is installed, do not stare at the laser light as it may be hazardous to life and body.

Warning: Aiming or shooting at each other can cause blindness or bodily injury.

Usage Recommendations:

• Exercise caution when storing securely away from children's reach.
• Do not carry or display openly in public, as this may lead to misunderstandings or cause alarm to others, which may be punishable by law, depending on the case.
• If it is necessary to transport the Airsoft replica by personal vehicle, it should be securely stored in a bag or container to avoid public display, which could lead to misunderstandings or alarm during transit.
• Avoid carrying the imitation firearm or refrain from transporting the imitation firearm using public transportation such as trains, trams, buses, etc.
• Study the User manual properly.
• Keep up with information and changes in laws or regulations regarding such Products.

User Content

We do not own any data, information, or material that you submit on the website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content on the website submitted or created using our Services by you. Unless specifically permitted by you, your use of the website does not grant us the license to use, reproduce, adapt, modify, publish, or distribute the Content created by you or stored in your User account for commercial, marketing, or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display, and perform the Content of your User account solely as required to provide the Services to you. Without limiting any of those representations or warranties, We have the right, though not the obligation, to, in our sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or laws or is in any way harmful or objectionable.

Accuracy of Information

Occasionally, there may be information on the website that contains typographical errors, inaccuracies, or omissions that may relate to content, blogs, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the website, including, without limitation, pricing information, except as required by law. No specified update or refresh date should be applied to the website to indicate that all information has been modified or updated.

Third-Party Services

If you decide to enable, access, or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services. We do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against us with respect to such other services. We are not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access, or use of any such other services or your reliance on the privacy practices, data security processes, or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting us to disclose your data as necessary to facilitate the use or enablement of such other services.

Backups

We perform regular backups of the website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss We will restore backups automatically to minimize the impact and downtime.

Links to Other Websites

Although this website may link to other websites, We are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website unless specifically stated herein. We are not responsible for examining or evaluating, and We do not warrant the offerings of any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, Products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website that you access through a link from this website. Your linking to any other off-site websites is at your own risk.

Prohibited Uses

In addition to other terms, as set forth in the Terms, you are prohibited from using the website or Content:

(1) for any unlawful purpose;

(2) to solicit others to perform or participate in any unlawful acts;

(3) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

(4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(6) to submit false or misleading information;

(7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website, third-party Products and services, or the Internet;

(8) To collect or track personal information of others;

(9) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(10) for any obscene or immoral purpose; or

(11) to interfere with or circumvent the security features of the website, third-party Products and services, or the Internet. We reserve the right to terminate your use of the website for violating any of the prohibited uses.

Intellectual Property Rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law, civil law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. These Terms do not transfer to you any intellectual property owned by us or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with us. All trademarks, service marks, graphics, and logos used in connection with the websites are trademarks or registered trademarks of ours or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any of our or third-party trademarks.

Disclaimer of Warranty

You agree that your use of our website is solely at your own risk. You agree that such information available is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the website will meet your requirements or that the website will be uninterrupted, timely, secure, or error-free; nor do We make any warranty as to the results that may be obtained from the use of the website or as to the accuracy or reliability of any information obtained through the website or that defects in the website will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any information obtained through the website or any transactions entered into through the website. No advice or information, whether oral or written, obtained by you from us or through the Website shall create any warranty not expressly made herein.

Limitation of Liability

In no event, We or its suppliers or licensors be liable with respect to any subject matter of this Terms under any contract, negligence, strict liability, or other legal or equitable theory for (i) any special, incidental, or consequential damages; (ii) the cost of procurement or substitute Products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to us within three months and not exceeding three months from the date of Product delivery only. We shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law. We shall not be liable for any special or consequential damages that result from the use of, or the inability to use, this website.

Security and Privacy

We endeavor to protect your information and personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure, including without limitation to administrative safeguard, technical safeguard, physical safeguard, and access controls. You can learn more in our Privacy Policy.

Severability

All rights and restrictions contained in this Terms may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render these Terms illegal, invalid, or unenforceable. If any provision or portion of any provision of this Terms shall be held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their Terms with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Content and postings

You may not modify, print or copy any part of the website. Inclusion of any part of this website in another work, whether in printed or electronic or another form or inclusion of any part of the website in another website by embedding, framing or otherwise without the express permission is prohibited.

You may not upload defamatory, fraudulent, obscene, threatening, invasive of another person's privacy rights, or otherwise unlawful content. You may not upload content that infringes on the intellectual property rights of any other person or entity. You may not upload any content that includes any computer virus or code designed to disrupt, damage, or limit the functioning of any computer software or hardware. By submitting or uploading files on the website, you grant us to remove any file at any time and for any reason.

Dispute Resolution

The formation, interpretation, and performance of these Terms and any disputes arising out of them shall be governed by Thailand's substantive and procedural laws without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Thailand. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Thailand.

Assignment

You may not assign, resell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and Amendments

We reserve the right to modify these Terms or its terms relating to the Website at any time, effective upon posting an updated version of these Terms on the Website. When we do, We will revise the updated date at the bottom of this page. Continued use of the website after any such changes shall constitute your consent to such changes.

Acceptance of These Terms

You acknowledge that you have read these Terms and agree to all of its terms and conditions. By accessing and using the website, you agree to be bound by these Terms. If you do not agree to abide by these Terms, you are not authorized to access or use the website.

These Terms were last updated on February 5, 2024

Contact Information

If you have any questions about these Terms, please contact us here:

A.S.K. INTERGROUP CO., LTD.

22/4 Soi Suksawat 30 Yaek 10, Bang Pakok Subdistrict, Rat Burana District, Bangkok, Thailand

Email: tcsupport@askintergroup.com

Tel: 099-770-4750