We have two types of product warranty as follows:

1. If the product is warranted by the manufacturer or distributor, the product warranty will be in accordance with the manufacturer's or distributor's terms only or

2. If the product is not warranted by the manufacturer or distributor, we will provide a warranty for 14 days under the following conditions:

• If the product has issues within 14 days from the date of receipt, the damage must be due to the product's defects. The product must not be broken, cracked, chipped, or bent, and the color must not be peeling and
• If the product is damaged/defective, customers must send the product back to us for inspection. The box and accessories must be complete. We will inspect within 7-14 business days after we receive the product back from the customer.
• If there is a problem with the product within 14 days, the product must be returned to us within 14 days after the customer receives the product; otherwise, we will consider it beyond the 14-day warranty period.
• The product warranty does not cover freebies.
• Customers are required to record a video while unboxing the parcel and checking the product every time. If there is no video to confirm the case of damaged or incomplete products, our decision is final. We reserve the right to change the terms without prior notice.
• The product and packaging must be in their original condition. If the product or packaging is damaged, we reserve the right to refuse returns, exchanges, or claims in all cases.

Product Warranty Exclusions

1. Misuse or not following the instructions or manual provided by us.

2. Incorrect or potentially illegal use.

3. Modifications or alterations to the product.

4. Failure to inform us of product issues upon receipt or lack of evidence regarding the product's problems, for which we will not be responsible in all cases.

5. If the product defects are due to the user or purchaser making modifications themselves and not informing us of the issues beforehand, we will not be responsible in all cases, assuming that the user or purchaser has modified or altered the product and decided to solve the problem on their own.